Returns and exchanges
Meraki Floral Designs gladly accept returns and exchanges.
Contact us within: 14 days of delivery
Ship items back within: 30 days of delivery
Meraki Floral Designs does not accept cancellations but please contact us if you have any problems with your order.
The following items cannot be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, we cannot accept returns for:
Custom or personalised orders
Perishable products (like food or flowers)
Returns and exchange details
Orders may be returned for a refund or an exchange within 30 days of original purchase date
Custom or personalised orders such as frames, favours, labels and stationery are not returnable. This is because custom or personalised items are created on a per order basis and cannot be resold.
Meraki Floral Designs are unable to accept returns, exchanges or credits because your item(s) does not match the colours or sizing you see on screen. This is because all monitors display colour and sizes differently and may not accurately represent the true colour or sizing of any product.
The items available for sale at Meraki Floral Designs are predominately made to order (unless stated as being ready to send.) Lead times for items vary depending on the item you are purchasing. All listings will clearly state an estimated timescale. If you are in need of your item for a specific date then let us know before you make a purchase.
Items will either be sent via Royal Mail or MyHermes tracked courier. Once your order has been posted, you will receive a shipping notification letting you know the method in which your order has been sent. You will also receive any tracking information should there be any.
Postage can be arranged for addresses within Europe. If you would like to order anything and are outside of the UK then please contact us first to receive a postage quote. International postage is based on weight so will vary depending on the item(s) ordered and the country in which you are in.
Packaging and gift wrapping
All orders will be carefully packaged either in boxes or brown packaging paper (depending on item(s) ordered.)
Should you require gift wrap, please select this option at checkout.